Contact Page2019-05-27T13:04:19+06:00

Frequently Asked Questions

I am out of country, trying to create a BNB mPAY account. What is the procedure to do so?2019-03-13T16:08:17+06:00

If you are outside Bhutan but want to register for BNB mPAY, please ensure that you have your email registered with us. If you want to add or update your email account with us, please download the [form] and send it to after completing it. Along with the email, please send us the following;

  • Proof of residency abroad (utility bill or student id)
  • Passport copy

Once the email is added to our system, registration is easy as the OTP (one-time password) and mPIN is sent to that email which is then used for completing the registration process.

Please email us at for further inquiry.

I forgot my ATM pin. How do I change it?2018-09-06T16:43:35+06:00

Now, changing your ATM card pin is easier than ever. Go with your card to your nearest ATM and follow the instructions giving in [this document].


I forgot my mPIN. How do I change it?2019-09-06T09:43:15+06:00

mPIN is a 4 digit code which is used for approving transactions from BNB mPAY.

If you have forgotten your mPIN, you can reset the mPIN via BNB mPAY app by providing ATM card details and ATM PIN.

If you have forgotten your mPIN and do not have ATM card, please fill up the form [download form] and email it to

Get in touch.

This service is only made available for queries regarding the Bank’s services. Any data update requests should be sent to with all the relevant attachments.


Effective from 16th April 2019, all BNB branches and extensions in Dzongkhags other than Thimphu and Chukha shall follow RGOB office timing, and remain open from Monday through Friday. Branches and Extensions in Thimphu and Chukha Dzongkhags shall follow the same timing from 16th June 2019 onwards.