FAQ Page

FAQ Page2017-09-19T08:44:46+06:00
I am out of country, trying to create a BNB mPAY account. What is the procedure to do so?2019-03-13T16:08:17+06:00

If you are outside Bhutan but want to register for BNB mPAY, please ensure that you have your email registered with us. If you want to add or update your email account with us, please download the [form] and send it to update@bnb.bt after completing it. Along with the email, please send us the following;

  • Proof of residency abroad (utility bill or student id)
  • Passport copy

Once the email is added to our system, registration is easy as the OTP (one-time password) and mPIN is sent to that email which is then used for completing the registration process.

Please email us at contact@bnb.bt for further inquiry.

I forgot my ATM pin. How do I change it?2018-09-06T16:43:35+06:00

Now, changing your ATM card pin is easier than ever. Go with your card to your nearest ATM and follow the instructions giving in [this document].


I forgot my mPIN. How do I change it?2019-09-06T09:43:15+06:00

mPIN is a 4 digit code which is used for approving transactions from BNB mPAY.

If you have forgotten your mPIN, you can reset the mPIN via BNB mPAY app by providing ATM card details and ATM PIN.

If you have forgotten your mPIN and do not have ATM card, please fill up the form [download form] and email it to update@bnb.bt.

Please be informed that the BNBL Contact Centre is open from 8 am till 8 pm except for Sundays/ Government Holidays. Get in touch with us at 6070 or via our Facebook Page.