Vision & Missionadmin2020-11-03T15:36:14+06:00

Vision & Mission

Our Purpose

“To provide financial choice through innovation”

Our Values

Integrity: through fair and honest actions;
Innovation: by being a learning organization that puts good ideas to practice;
Leadership: by example, humility, recognition and empowerment;
Teamwork: through individual respect, underpinned by a united purpose; and
Discipline: through people, thought and action.

Our Vision

“To gain regional recognition by being #1 in all our services and work culture”

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Online Services

Please be informed that the BNBL Contact Centre is open from 8 am till 8 pm except for Sundays/ Government Holidays. Get in touch with us at 6070 or via our Facebook Page.

Cautionary Note

If you receive any calls, SMSs or emails purporting to be from the BNB, asking for personal details such as your account number or card details (card number/ Card PIN/ CVV numbers) please make sure you do NOT share such details with anyone, except if it is from the BNB Contact Center when you are lodging an complaint/concern with them. Even then, NEVER share the card PIN/ CVV numbers. Bhutan National Bank will never ask for any of your personal details, and all those requests may be phishing attempts.

Notification on ATM Withdrawal Charge

All customers are requested to note that cash withdrawals from other bank’s ATM machines are chargeable @Nu 9/- per withdrawal transaction from the sixth transaction onwards, and is recovered at each month end. This is a common charge across banks and as mandated by the Central Bank.